Video Coverage

Vegas Video Coverage

Scott Brothers at Vegas wildcard

If you missed the recent Las Vegas Market, see our video coverage from the showrooms. Watch now! (Sponsored by Acceptance Now.)


  • Bill McLoughlin

    Furniture Everyday

    Bill McLoughlin

    August 17, 2017

    How to make ‘customer experience’ more than a buzzword

    It seems almost everyone today is talking about “customer experience.” It has become the retail buzzword du jour, ranking with such classics as “taking it to the next level,” “thinking outside the box,” or my personal favorite, “right-sizing,” (does anyone ever feel “right” after they’ve been “sized” to the unemployment line? And as with so many other buzzwords, the meaning becomes cloudier with increased usage. Ask five people to describe what it means to deliver a great customer experience, and you’ll get several different answers, although most will likely describe something akin to what used to be called ...

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  • David Perry

    Bedding Today

    David Perry

    August 15, 2017

    Summer Las Vegas Market: Missed opportunity for retailers

    Another Las Vegas summer market is in the books, and, as usual, reports on traffic varied widely. While I got a number of positive reviews in on-the-record conversations with bedding exhibitors, their private assessments were generally not as positive. One even went so far as to say the summer market should be “euthanized.” When I asked one leading bedding exhibitor for his impression of traffic, I received this clever response: “I am amazed at the traffic.” Was he amazed at how good the traffic was, or was he amazed at how light the traffic was? He wasn’t saying, which ...

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  • David Perry

    Mattress Math

    David Perry

    August 14, 2017

    Furniture store reality check: A look at 4 key bed metrics

    This is the percentage of selling space that furniture stores devote to bedding. Why it matters: If you can’t measure it, you can’t improve it. That’s the key point behind our look this week at key bedding metrics recorded by furniture stores. And this is an important number for furniture stores, one that represents a good benchmark for them to examine. This is the percentage of sales generated by bedding at furniture stores. Why it matters: This is an even more important number, as it reveals bedding’s ticket-boosting power. No other major category can match bedding ...

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  • Erin Berg

    On the Slant

    Erin Berg

    August 14, 2017

    Who’s the J.K. Rowling of furniture? Learn how to tell your story

    As a reporter, my job is to listen to stories and retell them. So it should come as no surprise that one of the most common statements I hear is: We have a great story, and we just need to tell it. Actually, it’s not quite that simple. A story is only as good as the storyteller. Most people are not blessed with the gift of great storytelling, and there’s a good reason why they call it an art. Since we’re all toiling away in the furniture business short of the wealth and fame of J.K ...

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